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At Phantasmagorical, we want every customer to feel amazing in what they wear—and confident in the intention behind it. Because each piece is made individually to reduce waste and ensure quality, we’ve designed a return policy that supports both sustainability and fairness.
We know ordering the right size can be tricky. That’s why every product page includes a detailed size chart to guide you. Not sure which size to choose?
Here’s our tip: Copy the size chart and head over to ChatGPT. Paste in the chart along with your height, weight, and how you like your clothes to fit (slim, oversized, etc.)—you’ll get personalized advice in seconds.
Since all our shirts are made-to-order and we’re a small brand (navigating things like tariffs, rising material costs, and more), we aren’t able to accept returns for sizing issues. But we do offer a fair and flexible solution:
This helps us minimize waste, support slow fashion, and keep things human and personal.
If your item doesn’t meet expectations in terms of quality or design, just let us know. We’ll send you a prepaid shipping label and issue store credit for the full purchase price once we receive the return.
We’ve got you covered. If your item arrives damaged or defective, email us at Hello@phantasmagorical.co or use the chat on our site. We’ll replace it or issue full store credit—on us.
Due to increased shipping costs, returns on heavyweight items incur a shipping fee deducted from the refund. Want to avoid the fee? Choose store credit—we’ll waive the return shipping cost entirely.
At this time, we are unable to offer returns or exchanges on international orders due to complex shipping logistics and costs. Please review sizing carefully before ordering—we appreciate your understanding!
Each shirt is made one-by-one—never mass produced—so we can deliver on quality and intention while reducing unnecessary waste. As a small business navigating tariffs and rising costs, our made-to-order model helps us stay nimble, sustainable, and connected to our mission.
We’re grateful for your support and understanding. If you have any questions at all, just reach out at Hello@phantasmagorical.co or open the chat on our site. We're always here to help.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
