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FAQ's

FAQs – From Me to You

Is this one of those drop shipping scams?

Nope. I get why people ask this—there are a lot of sketchy brands out there using the drop shipping model to sell cheap, low-quality stuff. That’s not what this is.

Yes, when you place an order, the shirt is made and shipped by my manufacturing partner. But this isn’t some random overseas factory. I work with a single boutique manufacturer that specializes in premium, ethically made garments. I chose this model so I could focus on what I love—design, creativity, and working with underrepresented artists around the world—instead of becoming a full-time shipping clerk. Every shirt is made to order, so nothing's sitting in a warehouse collecting dust. It’s intentional, not impersonal.

Why does shipping take a little longer?

Because we don’t mass produce anything. Every shirt is created individually when you order it. That means less waste, no overproduction, and a lower impact on the planet. It also means it takes a few extra days to get to you—but I promise, it’s worth the wait.

You're not just buying a shirt off a shelf. You're getting something that was made just for you, using high-quality materials and ethical practices. That kind of care takes a little more time, and I think that’s a beautiful thing.

Are your shirts made in a sweatshop?

Absolutely not. I work with one trusted boutique manufacturer that I’ve personally chosen for their commitment to ethical production and premium craftsmanship. Everyone involved is treated well, paid fairly, and works in safe conditions.

Fast fashion and exploitation aren’t part of this brand’s DNA. If I couldn’t stand behind the way these garments are made, I wouldn’t be doing this at all.

What if the shirt doesn’t fit?

I get it—online shopping can be tricky when it comes to sizing. That’s why I include detailed size charts on each product page. If you’re in between sizes or want a more relaxed fit, I usually recommend sizing up. If there’s ever an issue, reach out—I want you to love what you’re wearing. If you have a sizing issue, I'll let you keep the old shirt, and issue you a 40% discount code to re-order. This way neither of us has to deal with the hassle of shipping. If you need help just message me at the bottom right of your screen. I'll get you taken care of!

Can I return or exchange a shirt?

Since each shirt is made to order, I can’t accept returns for things like choosing the wrong size or just changing your mind. That said, if there’s a defect or issue with your order, I’ll absolutely make it right. Just send me a message and I’ll take care of you.

Where are the shirts made?

All of our shirts are made by a boutique manufacturer based in the U.S. that specializes in small-batch, ethically crafted apparel. They focus on quality, sustainability, and fair labor practices—no cut corners, no sweatshops. Certain shirts may be produced at their Chinese location. I realize there is a stigma against this - I get it. But also, Chinese families need to eat too, and we have to remember not to lump everybody into a box. Just like in the US, many citizens don't identify with the politics of their leaders. Also, did you know that 90% of iPhones are created in China?

How do I care for my shirt?

Each shirt is made with premium materials and often features vintage or specialty dyeing techniques. To keep it looking its best:

  • Wash inside out on cold

  • Tumble dry low or hang dry

  • Avoid ironing directly on the design

  • Handle with care to prevent color transfer (especially with mineral or acid wash shirts)

Who designs the shirts?

Most of the designs are created by me—or in collaboration with independent artists I’ve connected with around the world. Many come from underrepresented communities, and I make sure they’re paid fairly and credited for their work. Supporting real artists is a core part of what Phantasmagorical is all about.

Is Phantasmagorical a real company?

Yes—this isn’t some random dropship brand set up overnight. I started Phantasmagorical after leaving a decade-long tech career because I wanted to build something meaningful. I run everything myself—from design to marketing to customer service—so when you buy from here, you’re supporting a real person, not a faceless company.

Sincerely,

Russell Souder

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Phantasmagorical Return & Exchange Policy

At Phantasmagorical, we want every customer to feel amazing in what they wear—and confident in the intention behind it. Because each piece is made individually to reduce waste and ensure quality, we’ve designed a return policy that supports both sustainability and fairness.

📏 Sizing & Fit

We know ordering the right size can be tricky. That’s why every product page includes a detailed size chart to guide you. Not sure which size to choose?

Here’s our tip: Copy the size chart and head over to ChatGPT. Paste in the chart along with your height, weight, and how you like your clothes to fit (slim, oversized, etc.)—you’ll get personalized advice in seconds.

Since all our shirts are made-to-order and we’re a small brand (navigating things like tariffs, rising material costs, and more), we aren’t able to accept returns for sizing issues. But we do offer a fair and flexible solution:

  • Keep the original shirt – consider gifting it to a friend or loved one.
  • Receive a 40% discount code – use it to reorder in a different size or try a new design. The code can be applied to multiple items if you’d like.

This helps us minimize waste, support slow fashion, and keep things human and personal.

🎨 Quality & Design Concerns

If your item doesn’t meet expectations in terms of quality or design, just let us know. We’ll send you a prepaid shipping label and issue store credit for the full purchase price once we receive the return.

💥 Damaged or Defective Items

We’ve got you covered. If your item arrives damaged or defective, email us at Hello@phantasmagorical.co or use the chat on our site. We’ll replace it or issue full store credit—on us.

🧥 Heavyweight Items (e.g. Hoodies)

Due to increased shipping costs, returns on heavyweight items incur a shipping fee deducted from the refund. Want to avoid the fee? Choose store credit—we’ll waive the return shipping cost entirely.

🌍 International Orders

At this time, we are unable to offer returns or exchanges on international orders due to complex shipping logistics and costs. Please review sizing carefully before ordering—we appreciate your understanding!

🔁 How to Start a Return

  1. Send an email to Hello@phantasmagorical.co or message us via the chat on our website.
  2. Include your order number and reason for the return.
  3. We’ll guide you through the next steps.

💳 Refunds & Store Credit

  • Refunds (when applicable) are processed a few days after we receive and inspect your item.
  • Store credit is issued immediately upon approval and ready to use right away.

✨ Why This Policy?

Each shirt is made one-by-one—never mass produced—so we can deliver on quality and intention while reducing unnecessary waste. As a small business navigating tariffs and rising costs, our made-to-order model helps us stay nimble, sustainable, and connected to our mission.

We’re grateful for your support and understanding. If you have any questions at all, just reach out at Hello@phantasmagorical.co or open the chat on our site. We're always here to help.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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