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FAQ's

What is Phantasmagorical?
Phantasmagorical is an online store dedicated to providing a curated collections of Psychedelic Tapestries, Canvas Wraps, Psychedelic Posters, Framed Art, Hoodies, Shirts, Capes & Cloaks and Mugs. We aim to create a haven for individuals seeking to infuse their surroundings with vibrant, mind-bending visuals.

How can I place an order?
To place an order, simply browse our online store, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information. If you encounter any issues, our customer support team is ready to assist.

What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal. Your payment information is processed securely to ensure your privacy.

Can I return or exchange items?
We understand that preferences can change. Please refer to our "Returns and Refunds" policy on our website for detailed information on the process, including any conditions and timeframes.

How can I stay updated on new arrivals and promotions?
Stay connected with us through our social media channels and subscribe to our newsletter. This way, you'll be the first to know about new arrivals, exclusive promotions, and any exciting updates from Phantasmagorical.

Do you offer international shipping?
Yes, we offer international shipping to select countries. You can check if we ship to your location during the checkout process.

Can I contact customer support for assistance?
Absolutely! Our customer support team is here to help. You can reach us through the "Contact Us" page on our website or email us at customer phantasmagorical.ai@gmail.com. We strive to respond promptly to ensure you have the best shopping experience.

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Phantasmagorical Return & Exchange Policy

At Phantasmagorical, we truly want you to adore your purchase. We understand that sometimes things don’t go as planned, and we’re here to make it right in the most sustainable way possible.

For U.S. Customers:

Eligibility

  • Items must be unused, in the same condition as received, and in their original packaging.
  • Returns must be initiated within 30 days of receiving your item.

Sizing or Fit Issues

We know finding the perfect fit can be tricky, which is why we offer an AI-powered size recommender to guide you. If you still end up with a size that doesn’t work:

  • Keep the Item & Gift It! We’ll provide a 40% discount to reorder in a different size or style—feel free to use it for multiple items if you'd like.
  • Exchange Options: Prefer an exchange? We’ll issue store credit to make reordering easy.

By choosing one of these options, you’re helping us reduce waste and support more sustainable practices.

Quality & Design Concerns

We’re committed to delivering the highest-quality products. If you’re unhappy with the quality or design:

  • Contact us, and we’ll provide a prepaid shipping label for returns.
  • Once we receive your item, we’ll issue store credit for the full purchase amount.

Damaged or Defective Items

If your item arrives damaged or defective, please reach out to us at Hello@phantasmagorical.co or via the chat feature on our site.

  • We’ll arrange a replacement or provide store credit for the full amount—on us!

Heavyweight Items (Hoodies)

Due to higher shipping costs, returns for heavyweight items (like hoodies) will incur a return shipping fee, deducted from the refund.

  • To avoid the fee, choose store credit, and we’ll waive the return shipping cost entirely.

Return Process

Getting started is easy!

  1. Email Hello@phantasmagorical.co or use the chat feature.
  2. Provide your order number and the reason for the return.
  3. We’ll guide you through the next steps.

Refunds & Store Credit

  • Refunds to the original payment method will be processed within a few days after we receive and inspect the item.
  • Store credit is issued immediately upon approval and can be used right away.

For International Customers

Due to the complexities of international shipping, we currently cannot offer returns or exchanges for international orders.
Tip: Use our size guide and product details carefully to ensure your order is perfect!

Why We Do This
Our products are made-to-order to reduce waste and support a sustainable future. By choosing solutions like store credit or reordering at a discount, you’re helping us minimize environmental impact and ensure that every item finds a loving home.

If you have any questions, don’t hesitate to reach out at Hello@phantasmagorical.co or via chat in the bottom right of the website. We’re here for you!

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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