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Privacy policy

Phantasmagorical Privacy Policy

Last Updated: November 27, 2024

Introduction

Welcome to Phantasmagorical. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our site, Phantasmagorical.co, use our services, or interact with our SMS messaging service. By using our services, you agree to the practices described in this policy.

Updates

We may update this policy from time to time. The latest version will always be available on our site.

Information We Collect

We collect information from you in several ways:

  • Directly from You: When you provide contact details, order information, account details, shopping preferences, and customer support interactions.
  • Through Cookies: We use cookies and similar technologies to collect usage data such as device information, browser type, IP address, and interaction with our services.
  • From Third Parties: Information from vendors, service providers, payment processors, and marketing partners.
  • SMS Messaging: When you opt-in to our SMS messaging service, we collect your phone number and message content.
  • Location Information: We may collect your device's precise location when you use our mobile app or enable location services.

How We Use Your Information

  • Providing Services: To process orders, manage your account, and provide customer support.
  • Marketing: To send promotional materials and display targeted ads, including SMS abandoned cart reminders.
  • Security: To detect and prevent fraud or malicious activities.
  • Communication: To respond to your inquiries and improve our services.
  • Location-Based Services: To provide personalized recommendations, offers, or services based on your location.

Cookies

We use cookies to improve our site and services. You can control cookies through your browser settings, but blocking cookies may affect your experience.

Sharing Your Information

We may share your information with:

  • Vendors and service providers
  • Business and marketing partners
  • Affiliates
  • Third-party data processors, such as Klaviyo, for marketing and analytics purposes
  • As required by law or to protect our rights

Third-Party Data Sharing

We use Klaviyo, a third-party marketing automation platform, to help us manage our email marketing and SMS messaging campaigns. When you provide your email address or phone number, this information may be shared with Klaviyo for processing in accordance with their privacy policy.

User-Generated Content

Any content you post publicly, like reviews, can be accessed by others. Be mindful of sharing personal information in these spaces.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices.

Children's Data

Our services are not intended for children. We do not knowingly collect personal information from children.

Security and Retention

We strive to protect your information but cannot guarantee absolute security. We retain your information as long as needed for business purposes or as required by law.

Your Rights

Depending on your location, you may have the right to:

  • Access and know what personal information we hold about you
  • Request deletion of your personal information
  • Correct inaccurate information
  • Opt-out of targeted advertising
  • Limit the use of sensitive personal information
  • Opt-out of SMS messaging or location tracking

To exercise these rights, contact us at hello@phantasmagorical.co. We will verify your identity before processing requests.

SMS Messaging

If you've opted in to our SMS messaging service, you may receive transactional and marketing messages, including abandoned cart reminders. You can opt-out at any time by replying STOP to any of our messages. Message and data rates may apply.

Mobile Terms of Service

Effective Date: November 27, 2024

By opting into Phantasmagorical's SMS messaging service, you agree to the following terms and conditions:

  1. Service Description:
    Phantasmagorical's SMS messaging service provides promotional offers, updates, abandoned cart reminders, and other notifications via text message to users who opt in.

  2. User Consent:
    By providing your mobile number and explicitly opting into our SMS messaging service, you consent to receive recurring text messages from Phantasmagorical, including marketing content. Your consent is not required for any purchase.

  3. Message Frequency:
    Message frequency may vary. Users can expect up to [insert estimated range] messages per month, depending on their interaction with the service.

  4. Opt-Out Instructions:
    You can stop receiving SMS messages at any time by replying STOP to any text. After opting out, you may receive a final message confirming your cancellation.

  5. Help Instructions:
    For assistance, reply HELP to any text or contact us at hello@phantasmagorical.co.

  6. Fees and Charges:
    Message and data rates may apply depending on your mobile carrier. Phantasmagorical is not responsible for any charges incurred from receiving or sending SMS messages.

  7. User Responsibility:
    Ensure the mobile number provided is accurate and that you own or control the number. You agree to notify Phantasmagorical of any changes to your mobile number.

  8. Privacy:
    Your information is processed according to our Privacy Policy and may be shared with third-party providers like Klaviyo to manage SMS campaigns.

  9. Service Availability:
    SMS messaging may not be available in all areas or through all carriers. Delivery is subject to the capabilities of your network provider.

  10. Modifications:
    Phantasmagorical reserves the right to modify these terms or discontinue the SMS service at any time. Updates will be posted on our site.

Location Tracking and Location-Based Services

If you enable location services on our mobile app, we may collect and use your precise location data to provide personalized services, offers, or recommendations. You can disable location tracking at any time through your device settings or by contacting us.

Complaints

If you have concerns about our privacy practices, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Users

We may transfer your information internationally, including to the United States. We use recognized transfer mechanisms to ensure your information is protected.

Contact Us

For any questions or to exercise your rights, email us at hello@phantasmagorical.co.

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Phantasmagorical Return & Exchange Policy

At Phantasmagorical, we truly want you to adore your purchase. We understand that sometimes things don’t go as planned, and we’re here to make it right in the most sustainable way possible.

For U.S. Customers:

Eligibility

  • Items must be unused, in the same condition as received, and in their original packaging.
  • Returns must be initiated within 30 days of receiving your item.

Sizing or Fit Issues

We know finding the perfect fit can be tricky, which is why we offer an AI-powered size recommender to guide you. If you still end up with a size that doesn’t work:

  • Keep the Item & Gift It! We’ll provide a 40% discount to reorder in a different size or style—feel free to use it for multiple items if you'd like.
  • Exchange Options: Prefer an exchange? We’ll issue store credit to make reordering easy.

By choosing one of these options, you’re helping us reduce waste and support more sustainable practices.

Quality & Design Concerns

We’re committed to delivering the highest-quality products. If you’re unhappy with the quality or design:

  • Contact us, and we’ll provide a prepaid shipping label for returns.
  • Once we receive your item, we’ll issue store credit for the full purchase amount.

Damaged or Defective Items

If your item arrives damaged or defective, please reach out to us at Hello@phantasmagorical.co or via the chat feature on our site.

  • We’ll arrange a replacement or provide store credit for the full amount—on us!

Heavyweight Items (Hoodies)

Due to higher shipping costs, returns for heavyweight items (like hoodies) will incur a return shipping fee, deducted from the refund.

  • To avoid the fee, choose store credit, and we’ll waive the return shipping cost entirely.

Return Process

Getting started is easy!

  1. Email Hello@phantasmagorical.co or use the chat feature.
  2. Provide your order number and the reason for the return.
  3. We’ll guide you through the next steps.

Refunds & Store Credit

  • Refunds to the original payment method will be processed within a few days after we receive and inspect the item.
  • Store credit is issued immediately upon approval and can be used right away.

For International Customers

Due to the complexities of international shipping, we currently cannot offer returns or exchanges for international orders.
Tip: Use our size guide and product details carefully to ensure your order is perfect!

Why We Do This
Our products are made-to-order to reduce waste and support a sustainable future. By choosing solutions like store credit or reordering at a discount, you’re helping us minimize environmental impact and ensure that every item finds a loving home.

If you have any questions, don’t hesitate to reach out at Hello@phantasmagorical.co or via chat in the bottom right of the website. We’re here for you!

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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