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Shipping policy

Processing Time: Orders are typically processed within 1-3 business days of placing the order. Because its made for you, each item is created individually, which helps in reducing environmental waste. Our shipping partners include DHL eCommerce, USPS, and ePacket, and we will use the fastest available service depending on your location.

Domestic Shipping (USA):

  • Free Shipping Promotions: Free shipping promotions are only applicable to orders shipped within the USA. (Sorry to our international friends. We love you! But often the cost is too great to remain profitable since we run other discounts as well).
  • Delivery Time Frame: Typical delivery time frame is between 5 to 8 business days unless specified otherwise. You will get a shipping notification with tracking once shipped!

International Shipping:

  • We are happy to offer international shipping to many locations around the world.
  • Delivery Time Frame: Typical international delivery times vary based on the destination but generally range from 15 to 30 business days. Please note that delivery times may be longer due to customs processing and other postal delays that are beyond our control.

Tracking Information: All orders are shipped with a tracking number so you can track your order every step of the way!

Potential Delays: Packages may be faced with delays beyond our control such as customs or postal delays. While we do our best to ensure your order is delivered on time, we cannot be held responsible for such delays.

Sustainability: Each item is made to order, supporting ecological sustainability by reducing waste and overproduction.

Thank you for shopping with Phantasmagorical! If you have any questions or need further assistance, please contact our customer service team.

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Phantasmagorical Return & Exchange Policy

At Phantasmagorical, we want you to love your purchase as much as we love creating it. We understand that sometimes things don't work out as expected, so we've crafted a return policy with your satisfaction in mind.

For U.S. Customers:

We accept returns on T-shirts within 30 days of purchase. Here’s what you need to know:

  1. Eligibility:
    Items must be unused, in the same condition you received them, and in their original packaging.

  2. Quality or Design Issues:
    If you're not satisfied with the quality or design of your item, we've got you covered! We’ll gladly process a return or exchange at no cost to you.

  3. Sizing or Personal Preference:
    While we strive to provide the perfect fit through our free AI-powered size recommender, we understand that sizing can still be tricky. That’s why we strongly encourage you to double-check the recommendation before placing your order.
    We cannot be responsible for sizing issues once the order is placed as we offer this helpful tool for your convenience. However, we may make exceptions in certain circumstances, as we are committed to ensuring you have a positive shopping experience.

  4. Damaged or Defective Items:
    If your item arrives damaged or defective, please contact us immediately at Hello@phantasmagorical.co. We’ll swiftly resolve the issue by providing a replacement or issuing a full refund, based on your preference, at no cost to you.

  5. Process:
    To initiate a return or exchange, please email us at Hello@phantasmagorical.co with your order number and reason for return. We’ll provide further instructions.

  6. Shipping Costs:
    For returns due to quality issues, damage, or defects, we’ll cover all shipping costs. For other return reasons, shipping costs may apply.

  7. Refunds:
    Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund. Approved refunds will be credited to your original payment method within a few days, depending on your bank or credit card issuer’s policies.

  8. Exchanges:
    We’re happy to help with exchanges. If the exchange is due to a quality issue, damage, or defect, we’ll cover all shipping costs. For other reasons, you may need to cover return shipping.

For International Customers:

We love our international customers, but due to the complexities and costs involved, we cannot offer returns or exchanges for international orders. We encourage you to review our size guide and product descriptions carefully before placing your order.

If you have any questions or concerns about your international order, please don’t hesitate to reach out to us at Hello@phantasmagorical.co. We’re here to help!

Remember, your satisfaction is our priority. If you have any issues with your order, let’s chat – we’re always here to make things right!

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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