Refund policy

Damaged or Defective Items:
If your item arrives damaged or defective, please contact us immediately at We will work swiftly to resolve the issue by providing you with a replacement item or issuing a full refund, depending on your preference.

Return Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We understand that sometimes things don't work out as planned, so we accept returns within 30 days of purchase.

Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer's policies.

Shipping Costs:
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How to Initiate a Return:
To initiate a return, please contact us at with your order number and reason for return. We will provide you with further instructions on how to return your item.

We'll be happy to help you with your exchange free of charge. Simply pay the shipping cost to return the item and Phantasmagorical will cover the shipping to return the new item for you.

Contact Us:
If you have any questions or concerns about our refund policy, please don't hesitate to contact us at Our dedicated customer support team is here to assist you and ensure that your shopping experience with us is nothing short of exceptional.